Frequently Asked Questions

Got questions before you shop natural wine at (Super)Natural? Here are FAQs we get about how we handle orders, deliveries, payments, and our services. For more information on our Privacy Policy, click here.

Orders & Deliveries

Nope! (Super)Natural doesn’t have a minimum order quantity of value, so you can rest easy shopping your favorite natural wines knowing we’ll fulfill your orders regardless of the number of items in your cart or the total price. However, we do have corresponding delivery fees depending on how quickly you need your order.

By default, it takes up to one (1) working day for your (Super)Natural order to arrive at your Metro Manila address. But if you need your wines sooner, we also offer a same-day delivery service for orders placed on our website before 2 PM.

Our standard delivery fee in Metro Manila is P150, while our same-day delivery rate (also within Metro Manila) is P175. 

Unfortunately, we currently only deliver natural wines in Metro Manila—for consumer purchases anyway. If you are a business or are holding a special event, we can coordinate with you and discuss possible arrangements—please contact us via our website or via email at cheers@supernaturalwine.ph.

Payment & Discounts

We have plenty of online payment options available for our customers upon checkout. This includes credit and debit cards (both Mastercard and Visa), as well as e-wallets (GCash, GrabPay, and Maya) and online banking options for BPI, UnionBank, and GoTyme.

Sorry! We don’t accept cash on delivery. You’ll need to make your purchase using the online payment options listed above before we send your order out for delivery.

Yes, we do! When our natural wines are on sale, the adjusted prices are automatically reflected on the website without the need for plugging in a discount code before checkout. We don’t currently offer specific discounts, otherwise.

Services

Whether you’re new to natural wine or really want to go off its deep end, (Super)Natural is one of the best places to shop natural wine in Manila. We directly import and curate our collection ourselves, and we now have a selection from esteemed natural winemakers from all over the world, including crowd-pleasers from Domaine Matassa, Milan Nestarec, Jean-Francois Ganevat, Gut Oggau, and Maria & Sepp Muster. These span famous regions in France, Spain, and Italy to even rare gems from Japan, Austria, and the Czech Republic

You can shop natural wines right here at our online wine store supernaturalwine.ph—or if you’d like to enjoy wine by the glass and by the bottle and learn about them first, we also currently have a pop-up bar inside EvoxTerra at Seven/NEO, Bonifacio Global City, Taguig.

Beyond just being an online wine store where you can buy natural wine, we also supply natural wines to business partners in restaurants, hotels, bars, cafes, and groceries. If you’re looking to include natural wines on your drink menu or your store’s lineup, we’re happy to also give you advice on which wines may be best-suited for your business and provide training to your staff so that they can handle any wine bottles with care and good service.

We actually already have plenty of restaurant partners we’ve helped come up with great pairings for based on their actual menus! Email us at cheers@supernaturalwine.ph so we can get started.

If you’d like to host a natural wine dinner or to simply include natural wines at your next event, we’d love to collaborate with you! We organize and host themed wine dinners with restaurants and organizations, and are happy to let our trained team of somms guide your guests through the wild world of natural wines. Let us know what you have in mind via email at cheers@supernaturalwine.ph.